CONDITIONS OF PARTICIPATION

Enrolment and Payments

• The enrolment application must be sent directly to the School.
  Minor students (under 18 years of age) may enrol through their parents or legal guardians, who must complete and sign the enrolment form, accepting these terms and conditions.The minimum age for admission to the courses is 16 years.
• After receiving the enrolment application, the School will send the student a pre-confirmation with the booking details and a request for payment of a deposit, equal to the registration fee plus 20% of the total cost of each selected course.
• Once the deposit has been received, the Pisa head office will confirm the enrolment and send the details of any requested accommodation.
• For enrolments made less than 14 days before the start of the course, immediate payment of the registration fee and the full course fee is required.
• The final balance must be paid before arrival or by the first day of the course at the latest.
• Payments can be made by bank transfer, credit card, Wise, Revolut, Paypal and cash
• Any bank or credit card charges are the responsibility of the student and may be paid upon arrival at the School office.
• Students who require a study visa must follow a different procedure (see Study Visa section).

Lessons

• Each lesson lasts 50 minutes, both in Pisa and Viareggio. Each individual lesson lasts 60 minutes.
• Lessons take place from Monday to Friday and are not held on certain Italian National Holidays (see the calendar on the website).Lessons missed due to national holidays will be replaced with excursions or free activities, while missed individual lessons will be made up.
• Absolute beginners in Italian must start their course on the dates indicated in the School Calendar.

• Classes are normally held in the morning. In exceptional cases, some classes may be moved to the afternoon.

• Each group consists of a minimum of 4 students and a maximum of 12 students.

• In the rare case that, after the placement test, a GA course group has only 2 or 3 students, the 4 hours of group lessons will be reduced to 3 hours, as small groups allow for more intensive learning.
  If there is only one student, the 4 hours of group lessons will be converted into 2 hours of individual lessons per day.
• The School reserves the right to convert the GB course into an MI course, with 2 hours of individual lessons per week, if the number of students is fewer than 4.

Cancellation

• Any request to cancel enrolment must be sent in writing at least 15 days before the start of the course.
• In this case, the deposit will be refunded, excluding the registration fee and any bank charges.
• Refunds will be made using the same payment method used by the student and to the same person who paid the fees.
• If the cancellation is made from the 14th day before the course start date without prior modification or cancellation, the School is entitled to retain the full amount paid as a penalty.
• Once the course has started, no refunds will be granted, even in cases of irregular attendance or withdrawal from the course. No reductions or refunds are granted in cases of late arrival, early departure, or missed lessons.
• In case of cancellation due to visa refusal, please refer to the Study Visa section.
• Students are expected to behave respectfully towards teachers and classmates.
  The School reserves the right to temporarily or permanently dismiss students who disrupt lessons. In such cases, no refund will be issued.

Study Visa

• Students who need a visa to study in Italy must contact the nearest Italian Embassy or Consulate and consult the website www.esteri.it/visti/.
• To begin the enrolment process, the student must first send the School the completed and signed enrolment form and a copy of the passport.
• The School will send the student a pre-confirmation with a request for payment of the full course fee. After receiving payment, the School will send the enrolment certificate, the invoice, the documents required for the visa (and for accommodation, if requested).
• Documents will be sent by email or DHL, according to the student’s preference.
• Students must apply for the visa well in advance and promptly inform the School by email in case of delays or refusals, in order to agree on a new course start date.
  Arrival after the scheduled start date without prior notice will result in the loss of missed lessons.
• In case of cancellation due to failure to obtain a visa, the student must inform the School in writing.After receiving the official visa refusal letter, the School will refund the course fee, retaining a €200 administrative fee and the deposit for each booked course.
• After the documents have been issued, cancellation is no longer possible without the official visa refusal letter.Once the visa has been granted, if the student does not attend the course, no refund will be granted.
• Document shipping costs are the responsibility of the student.

Accommodation

• Upon request, the School provides information and support to help students find accommodation in host families, shared or private apartments, residences, B&Bs, hotels
• The School provides useful information (indicative prices, check-in/check-out rules), but booking is managed directly by the student, who is advised to make arrangements well in advance.
• The School may book accommodation on behalf of the student but is not responsible for the relationship between the student and the property owner.
• Any damage to the accommodation must be paid directly to the owner.
• In accommodation booked through the School, students must respect neighbours and flatmates.
• The presence of guests must be agreed directly with the accommodation owner or manager.

Insurance

• Students are insured by the School only while on School premises. They are strongly advised to take out health insurance before leaving their home country.

Photographs and Video Recordings

• The School may use photos and videos taken during courses or activities for promotional purposes.
• At the time of enrolment, the student (or guardian, if a minor) may choose whether or not to authorise the use of images.
• The use of images is free of charge, respects personal dignity, and is not for commercial purposes.

Privacy Policy

Personal data will be used exclusively for course enrolment, sending information about study programmes,communications or promotions (only if authorised)

Data processing complies with GDPR 2016/679.
Data is stored in digital and paper format at the School’s headquarters in Via Battisti 3, Pisa, and will not be shared with third parties.

Providing personal data and consent is necessary for enrolment, information requests, and newsletter subscription.

At any time, students may access their personal data request, updates or corrections object to data processing for legitimate reasons or for promotional purposes

Data Controller:
ILM – Istituto Linguistico Mediterraneo srl