Make a dream come true
Carmen, 25, Spanish. At the end of the course she goes to greet the Director and says: “With you I have known happiness!”.
This is the primary objective of the Mediterranean Linguistic Institute (ILM): to offer an unforgettable experience and fully satisfy the needs and requirements of its students.
Working for students
We know these needs well, thanks to the long experience that this School has in teaching the Italian language to foreigners. The whole ILM Team is called to make sure that students feel “understood, followed and pampered in a foreign environment”.
ILM seeks the consolidation of its competition on the market with the continuous improvement of educational services and services that help students during an Italian language course. The quality of the services offered is the most important factor to achieve the goal.
QUALITY POLICY
The objectives that the Istituto Linguistico Mediterraneo, hereinafter referred to as ILM, sets as a priority consist of consolidating and further developing its presence and competitiveness in the training market; from this perspective, the continuous improvement of its projects represents a primary and indispensable requirement, aimed at the complete satisfaction of customer needs.
ILM therefore aims to increasingly become a company oriented toward the Customer and their expectations. In a time of extreme competitiveness in its sector, the intrinsic quality of the overall services offered represents the most important strategic factor, decisive for its success within the tertiary sector context.
QUALITY must assume a very broad meaning within ILM. It is necessary to pursue excellence in the functioning of ILM in all its areas and throughout all its processes, in order to establish an increasingly constructive and satisfactory relationship with all those who, in various ways, rely on the future of ILM itself. With regard to personnel, ILM intends to pursue the full involvement of all available resources based on professional qualification, accountability at all levels, and motivation.
Having established that it is ILM POLICY TO COMMIT TO THE CONTINUOUS IMPROVEMENT OF THE QUALITY OF ITS SERVICES AND TO THE SATISFACTION OF CUSTOMER REQUIREMENTS, consistently with this strategic choice all ILM personnel must feel an integral part of the organization in order to:
- be directly responsible for the quality and results of their own work
- contribute to the continuous improvement of company efficiency
- identify and eliminate any cause of error or waste of resources in company processes and procedures
- operate in compliance with applicable laws
- ensure the absence of discrimination of any kind, whether based on race, religion, political orientation, sexual orientation, etc.
This Declaration is the formal act through which the Director makes known his irrevocable determination and confirms his commitment to defining strategies, supporting implementation efforts, and verifying the consistency of the results achieved within the Quality Management System, with explicit reference to the requirements of ISO 21001:2019.
It is the explicit intention of the ownership to define and implement continuous improvement strategies for the services offered, enabling the ILM Training Organization to achieve the highest levels of competitiveness, inspired by the following principles:
- identifying the needs, expectations, and requirements of its Customers in order to increase satisfaction
- continuously improving the effectiveness of the Quality Management System.
Each year, during strategic planning, the Director defines the guidelines for the Quality Management System and the related specific objectives for the various functions.
Commitment
The ILM School has agreed in its commitment to define strategies and verify the consistency of the results achieved within the Quality System. It is our specific will to implement continuous improvement strategies for the services offered, inspired by the following principles:
- certify the needs and expectations of their students to increase their satisfaction
- continuously improve the effectiveness of the Quality Management System
Pisa, 20 February 2022
Rossana Filippeschi
Director
